Shipping policy

Last updated: 22 June 2026

Shipping quote

Shipping is quoted separately after the submitted video has been accepted.

The shipping price is based on the destination and is confirmed before payment. The product price shown on the website excludes shipping unless stated otherwise.

Delivery method

Within the Netherlands, delivery may be arranged directly or through a suitable carrier.

International orders are shipped through Convelio or another suitable specialist carrier. The selected delivery method and estimated delivery time are included in the shipping quote.

Completion and dispatch

Each sculpture is normally completed within 4–6 weeks after:

• Payment has been received

• All required material has been supplied

• Any optional refined digital model has been approved

The expected dispatch and delivery period are confirmed with the order. Customers are informed if an unexpected delay occurs.

Delivery information

The customer is responsible for providing a complete and accurate delivery address and contact details.

Additional costs caused by incorrect information, an unsuccessful delivery or a requested change of destination may be charged separately.

Import charges

There are no customs duties for deliveries within the European Union.

For destinations outside the European Union, local import VAT, customs duties or handling charges may apply. These are normally paid by the recipient unless the shipping quote explicitly states that they are included.

Damage during delivery

Please inspect the sculpture and packaging after delivery.

Visible damage should be reported as soon as possible, preferably within 48 hours, with:

• The order details

• Photographs of the sculpture

• Photographs of the packaging

• A short description of the damage

This does not limit the customer’s statutory rights.